Privacy Policy
Your privacy matters to us. This policy explains how heliovantrex handles your personal information with transparency and care.
Information Collection and Use
We collect information that helps us provide better financial analysis services to our clients. This includes basic contact details when you reach out to us, website usage data to improve our services, and any financial information you choose to share during consultations.
Types of Information We Collect
- Contact information including name, email address, and phone number
- Business details relevant to financial analysis services
- Website interaction data through standard analytics tools
- Communication records for service improvement and support
- Financial documents and data shared voluntarily for analysis purposes
We don't collect sensitive personal information unless it's directly relevant to the financial analysis services you've requested. Everything we gather is used to provide you with accurate, helpful insights for your business decisions.
Australian Privacy Compliance: heliovantrex operates in full compliance with the Australian Privacy Principles under the Privacy Act 1988. We're committed to protecting your privacy rights as outlined in Australian privacy legislation.
How We Use Your Information
Your information helps us deliver personalized financial analysis services. We use it to understand your business context, prepare relevant reports, communicate findings, and maintain ongoing professional relationships with our clients.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service delivery | Contact details, business information | Contract performance |
| Financial analysis | Financial data provided by client | Legitimate business interests |
| Communication | Contact information, service history | Contract performance |
| Website improvement | Usage analytics, feedback | Legitimate interests |
Data Sharing and Third Parties
We don't sell or rent your personal information to anyone. Occasionally, we work with trusted service providers who help us deliver our services – like cloud storage providers or email services. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
In some cases, we might need to share information due to legal requirements or to protect our legitimate business interests. This would only happen if required by Australian law or court orders.
Your Rights and Control
You have significant control over your personal information. Under Australian privacy laws, you can request access to the information we hold about you, ask for corrections if something's wrong, or request deletion of your data when our business relationship ends.
- Access your personal information and understand how we're using it
- Request corrections to any inaccurate or outdated information
- Ask us to delete your information when it's no longer needed
- Opt out of marketing communications at any time
- Lodge a complaint with the Australian Privacy Commissioner if needed
- Request a copy of your data in a portable format
To exercise any of these rights, simply contact us using the details below. We'll respond within the timeframes required by Australian privacy legislation – usually within 30 days.
Data Security and Storage
We take data security seriously, especially given the sensitive nature of financial information. Our systems use industry-standard encryption, secure hosting environments, and regular security updates to protect your information from unauthorized access.
Your data is stored on secure servers located in Australia, ensuring it remains subject to Australian privacy laws. We maintain backup systems to prevent data loss, but these are equally secure and encrypted.
Security Measures Include:
- SSL encryption for all data transmission
- Regular security audits and system updates
- Restricted access to personal information on a need-to-know basis
- Secure disposal of physical and digital records when no longer needed
- Staff training on privacy and data protection requirements
Data Retention Periods
We keep your information only as long as needed to provide our services and meet legal requirements. For most client information, this means retaining records for seven years after our last interaction, which aligns with standard business record-keeping requirements in Australia.
Website analytics data is typically kept for two years, while marketing communications preferences are maintained until you opt out or we determine the information is no longer relevant.
Cookies and Website Analytics
Our website uses standard analytics tools to understand how visitors interact with our content. This helps us improve our services and create more useful resources for our clients and prospects.
We use necessary cookies for website functionality and analytics cookies to understand site usage patterns. You can control cookie preferences through your browser settings, though some functionality may be limited if you disable essential cookies.
Updates to This Policy
We review this privacy policy regularly and update it when our practices change or when required by law. Significant changes will be communicated to existing clients via email, and the updated policy will be posted on our website with a clear effective date.
Minor updates, like contact detail changes or clarifications to existing practices, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Contact our Privacy Officer:
Email: info@heliovantrex.com
Phone: +61 403 054 305
Address: 14 Dellamarta Rd, Wangara WA 6065, Australia
We aim to resolve privacy concerns quickly and transparently. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
This privacy policy was last updated in January 2025. It reflects our current practices and complies with Australian privacy legislation as of this date.